Services
We believe that attention to detail and the quality of service that we provide to all of our clients plays an important role in our success.
Therefore, all of our clients give reference to their friends about the quality of our houses combined with individualized customer service. We, at Tranquil Property understand how essential it is to give you peace of mind in another country. Here is a complete list of services we provide at Tranquil Property;

During Sales
Our professional and dedicated English-speaking team will offer full assistance with the buying process to make it as smooth as possible for you. This will include;
-help completing and sending the necessary documentation to the Army Headquarters in Izmir
-legal assistance; English speaking lawyers
-opening a Turkish bank account
-translator services (where necessary)
-assistance with obtaining residence permits
-consultancy on furnishing and interior design (recommending the shops for furniture and   electrical goods)
-assistance with water and electricity registrations
-assistance with property insurances

After Sales

Renovation and Refurbishment
We are a building company and we offer a full after sales service to our clients. If your property is in need of any modifications, alterations or renovations we will be there to solve the problem in the most cost effective way.
Property Management
Property management at Tranquil Property involves the following
-Regular inspections of your property
-Maintaining the private and communal gardens
-24 hour security services
-Maintaining the communal and private swimming pools
-Up keep of communal areas and facilities
-Payment of electricity and water bills
-Payment of annual taxes (property tax and council tax) and insurance (building and contents)
-Airport transfer services for you and your guests
-Cleaning service before your arrival or housekeeping services during your stay


Property Requirements

Find your ideal property on www.tranquilproperty.com – the site is updated in real time via our content management system and shows the CURRENT details of all our Apartments and Villas that are available to buy. Once you have determined the type of property you are looking to purchase you can Contact Us or call us to discuss your requirements.

Viewing
We are able to arrange 3-4 day inspection trips to view your selected properties (see Inspection Trips for full details). If you are on holiday in the area and wish to view properties please contact us (0090) 533 375 37 31. Better still, why not contact us before you leave and we can make an appointment to suit you via our UK Sales Office  773 822 31 22. We always endeavor to arrange personalized viewings on properties which you have identified as suiting your needs and budget. Tranquil Property pride themselves on being able to build something which will suit everyone. If none of our current building portfolio suits you, then we have a stock of land where, together with our Architects, we can help you build the home of your dreams in a style chosen by you.

Purchase Contract
When you have decided which property you wish to purchase, our Sales Consultants will discuss your Purchase Contract. At this stage you will be introduced to one of our Architects to discuss the Technical build details of your property. Perhaps you want additional extras such as security gates, built in BBQ on the patio, or a jacuzzi in the master bedroom – all these can be arranged at this stage.
Power of Attorney
It is advisable to sign a Power of Attorney with a representative of Tranquil Property before you return home from your holiday or inspection trip. This will enable us of obtain your deeds (Tapu) on your behalf. As part of this process we will assist you in obtaining a tax number in order to open a bank account, should you so wish.

Contact Sales Department

Tranquil Property – Technical Agreement

After signing the Purchase Contract, paying the deposit and completing a Power of Attorney it is very important to visit the Technical Department (if buying a New Property). A Technical Agreement is made between you and the technical department covering – interior fixtures, location of electric sockets, colour schemes and any extras that are not fitted as standard, as well as confirming the build completion date of the property. You can also view some of the many different options available, including: exterior floor tiles for terrace, balcony and steps, interior floor tiles, bathroom wall tiles, bathrooms fittings, kitchen work tops, taps, doors and tiles.

Contact Technical department



Tranquil Property - Customer Services

You will be introduced to Customer Services who will help and guide you through the whole process. They will answer any questions you may have about the process, living in Turkey and the After Sales departments and services of Tranquil Property. During the winter months, when construction is under way, they will arrange for site progress photographs to be taken and uploaded to your email address for you to view from your own home or office. Access to the Tranquil Property website is available to all owners. You can also contact Customer Services after you have purchased should you have any queries or are unsure who to contact. They will help point you in the right direction. The aim of our Customers Services is to ensure your purchase of a Tranquil Property runs smoothly.

Contact Customer Services

Shopping Service

To help you furnish your property – white goods, beds, wardrobes, sofas, terrace furniture, lights, bedding, towels etc. you can either shop yourself or we can put you in touch with some recommended ‘Shoppers’ who speak Turkish and can help you buy everything for your property. There is a charge for this service and it is payable to the ShoppersThe Shoppers are not employed by Tranquil Property. The approximate costs to fully furnish your apartment or villa are (dependant upon number of rooms, bedrooms and quality of furnishings): Apartment £3000 - £5000, Villa £5000 - £7000.
The Shoppers will do the following for you:

• Discuss and agree with you your shopping needs
• Take you by car to the shops and help translate and purchase your furnishings
• Arrange for the delivery of your goods
• Store your goods if required
• Oversee the delivery, unpacking and installation of your items

Final Payment & Keys

As soon as we receive your Final Payment(s) (as stated in your Purchase Contract) and the Technical Agreement work is completed, we will hand over the keys to your property.
Obtaining Your Deeds (TAPU)
On completion and receipt of all payments, we will apply for your deeds and collect them for you (if you have signed a Power of Attorney). Please note, obtaining the TAPU may take up to 6 months.

POST PROPERTY PURCHASE

Tranquil Property Management and Maintenance will maintain your property inside and out, manage your property bills, and maintain the pool and gardens, including perimeter walls and lighting, pathways and gates. You will take out a Management and Maintenance agreement which will be tailored to your property and your requirements.

Contact Management & Maintenance

Complex Management & Maintenance

For properties that are part of a complex with a communal pool and/or garden, you will need a Complex Management & Maintenance Agreement. The services are provided on a communal basis and the costs associated with the management and maintenance of the complex are shared between all the complex property owners. A communal complex charge is applicable and must be paid on an annual basis.
A summary of the services provided are below (full details are available from Tranquil Property Management & Maintenance).

Property Management & Maintenance

To ensure your property is maintained inside and out, and to manage your property bills, you will need a Management & Maintenance Agreement. This agreement provides the following options:
Management Service:
This service covers bill payments such as water rates, council tax, electricity bills, etc. This service also includes arranging insurance policies – DASK, Buildings & Contents. A float is required from which all your bills will be paid, details of which will appear on your Management & Maintenance Statement. Any balances will be carried over on an annual basis. There is a charge for this service. (Full details are available from the Tranquil Property Management & Maintenance Department).

Private Properties

For properties with a private pool and/or garden, you will need to take out a Private Property Management & Maintenance Agreement.
This agreement provides the following options:

• Management Service – as above
• Maintenance Service – as above
• Water Supply option – We will arrange delivery of water for properties not on a mains supply, and maintain the supply tanks for household and pool water
• Pool start option – We will empty and clean the pool at the beginning of the season; check the tiles and grouting; refill the pool with water and chemicals.
• Pool maintenance – We will maintain and clean the pool daily throughout the summer season, including addition of chemicals as required. This will include vacuuming the pool as and when required, cleaning the sun beds as and when required, maintaining and keeping the pool pump and filter in good working order and ensuring the water tank for the pool is filled.
• Garden maintenance – We will carry out a general tidy up of the garden at the beginning of the season, maintain the gardens throughout the summer season, keep the plants watered regularly and cut the grass as and when required